Refund & Cancellation Policy
Last updated: 15 August 2026
This is a template provided for convenience and is not legal advice. Please have it reviewed by a qualified lawyer before relying on it — especially for payments, refunds and data-protection obligations.
We want you to be confident booking a session. This policy explains when refunds and cancellations apply. It is designed to be fair to students while accounting for the fact that sessions are 1-on-1 and time is reserved specifically for you.
1. Before a session is confirmed
If your payment has been made but the session has not yet been confirmed or scheduled, you may request a full refund by emailing us.
2. Rescheduling
You may reschedule a confirmed session free of charge with at least 24 hours’ notice. Rescheduling with less than 24 hours’ notice may be treated as a cancellation.
3. Cancellations by you
- More than 24 hours before the session: full refund.
- Less than 24 hours before, or no-show: refund may not be available, as the slot was reserved.
4. Cancellations by us
If we cancel or cannot deliver a confirmed session, you will receive a full refund or a free reschedule, at your choice.
5. How refunds are issued
Approved refunds are processed to your original payment method through our payment partner (Razorpay or Stripe). Refunds typically take 5–10 business days to appear, depending on your bank or card issuer.
6. How to request a refund
Email rsinha1369@gmail.com with your account email and the session details. We aim to respond within 2–3 business days.